Legal Action Against Deduction in BISP
The Benazir Income Support Program provides financial assistance to deserving families across Pakistan. In some cases, beneficiaries face unlawful deductions while receiving their stipend. To address this issue, BISP has introduced a clear complaint procedure to protect beneficiaries’ rights and ensure transparency in payments.
یہ عمل متاثرہ افراد کو کٹوتیوں کی اطلاع دینے اور اپنی پوری رقم کی وصولی کی اجازت دیتا ہے۔ شکایات کو سرکاری بی آئی ایس پی چینلز کے ذریعے ہینڈل کیا جاتا ہے، اس بات کو یقینی بناتے ہوئے کہ ہر معاملے کی منصفانہ اور مؤثر طریقے سے تفتیش کی جائے۔
How to Register a Complaint at the BISP Tehsil Office
Beneficiaries must visit the nearest Benazir Income Support Program Tehsil Office to register a complaint. At the office, the applicant should inform the Assistant Director or the responsible officer about the stipend deduction issue.
The official will guide the beneficiary through the complaint process. This step ensures that complaints are recorded properly and forwarded for verification.
Steps involved in complaint registration include:
- Visiting the nearest BISP Tehsil Office
- Informing the concerned officer about the deduction
- Requesting the embezzlement complaint form
Filling the Complaint Form Correctly
After receiving the complaint form, beneficiaries must provide accurate personal and payment details. Correct information helps speed up the investigation and avoids delays in processing.
The form requires basic information that helps trace the payment transaction. Incomplete or incorrect entries may affect the outcome of the complaint.
Information required on the form includes:
- Applicant name and CNIC number
- Registered mobile number
- Payment collection point
- Details of the deducted amount
Complaint Verification and Refund Process
Once the complaint is submitted, BISP initiates a verification process. The payment records and bank agent details are reviewed to confirm whether an illegal deduction occurred.
If the complaint is found valid, the deducted amount is refunded to the beneficiary. This ensures financial justice and strengthens trust in the program.
| Process Stage | Description |
|---|---|
| Complaint Review | Verification of payment records |
| Investigation | Inquiry with bank and agent |
| Refund | Deducted amount returned |
Legal Action and Support Channels
When a complaint is verified, BISP directs the concerned bank to take legal action against the agent involved. This discourages future misconduct and improves service delivery.
مستفید ہونے والے رہنمائی اور اپ ڈیٹس کے لیے سرکاری سپورٹ چینلز کے ذریعے بھی مدد حاصل کر سکتے ہیں۔
| Support Type | Details |
|---|---|
| Helpline | 0800-26477 |
| Website | www.bisp.gov.pk |
FAQs
Who can file a stipend deduction complaint?
Any registered BISP beneficiary who faced a deduction can submit a complaint at the Tehsil Office.
What documents are required for complaint registration?
An original CNIC and registered mobile number are required during complaint submission.
How long does the verification process take?
The duration varies, but complaints are processed after complete verification.
Can someone help fill out the complaint form?
Yes, office staff can assist beneficiaries who are unable to complete the form themselves.
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